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Sidcup Hill Dental Care contact information.

If you would like to request an appointment online, please complete our Appointment Request Form

How to find us

Practice hours

Sidcup Hill Dental Care
10A Sidcup Hill
Sidcup
Kent
DA14 6HH

How to contact us

Telephone: 020 8300 2689
Email: info@sidcuphilldentalcare.co.uk

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
9:00am - 6:00pm
9:00am - 6:00pm
9:00am - 6:00pm
9:00am - 6:00pm
9:00am - 6:00pm
Closed
Closed

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Missed Appointment and Late Cancellation Policy

Please notify us as soon as possible if you are unable to keep your appointment. Please note, missed appointments or appointments cancelled with less than 24 hours notice may incur a charge.

We value your views

Our aim is to ensure that you feel as comfortable as possible whilst in our care, so please let us know what you think of the service we provide at Sidcup Hill Dental Care.

If you have any comments about our services, please let us know in writing by post, email or complete our Contact Form on the right side of this page.

Care Quality Commission Information

Who are the Care Quality Commission?

The Care Quality Commission (CQC) are the independent regulator of the health and adult social care services in England, they inspect every hospital and dental practice in England, to ensure that they are meeting government standards.

Care Quality Commission website

For further information, please visit www.cqc.org.uk

Code of practice for patient complaints

In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.

The person responsible for dealing with any complaint about the service which we provide is Miss Danielle Jones, the practice Complaints Manager.

If a patient complains by telephone or in person, we will listen to their complaint and offer to refer him or her to the Complaints Manager immediately. If the Complaints Manager is not available at the time, then the patient will be told when they will be able to talk to the Complaints Manager and arrangements will be made for this to happen. The member of staff will make a written record of your complaint and provide the patient with a copy as well as passing it on to the Complaints Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made to see Mrs Keeley Hearns our second complaints manager to deal with it.

If the patient complains in writing or by email it will be passed on immediately to the Complaints Manager.

If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.

We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within 3 working days. We will offer to discuss the complaint at a time agreed with the patient, asking how the patient would like to be kept informed of developments, for example, by telephone, face to face meetings, letters or e-mail. We will inform the patient about how the complaint will be handled and the likely time that the investigation will take to be completed. If the patient does not wish to discuss the complaint, we will still inform them of the expected timescale for completing the process.

We will seek to investigate the complaint speedily and efficiently and we will keep the patient regularly informed, as far as reasonably practicable, as to the progress of the investigation. Investigations will normally be completed within 6 months.

When we have completed our investigation, we will provide the patient with a full written report. The report will include an explanation of how the complaint has been considered, the conclusions reached in respect of each specific part of the complaint, details of any necessary remedial action and whether the practice is satisfied with any action it has already taken or will be taking as a result of the complaint.

Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint

If patients are not satisfied with the result of our procedure then a complaint may be referred to:

NHS England at either http://www.england.nhs.uk/contact-us/complaint/ or by email to england.contactus@nhs.net or 0300 311 22 33 for complaints about NHS treatment.

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London CR9 2ER, 08456 120 540 or www.dentalcomplaints.org.uk for complaints about private treatment.

The General Dental Council, 37 Wimpole Street, London, W1M 8DQ the dentists’ registration body.

 

Contact Form

If you would like to get in touch, please complete the form below and a member of our team will get back to you as soon as possible.

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